Refund policy

ATTN: Please read through this whole page as it provides criteria for what is and isn’t returnable. Items shipped to us that do not meet these criteria will not be refunded or exchanged and the item(s) will not be sent back to the customer.

All returns are handled as returns for refunds. We do not offer exchanges, however, you're welcome to return your item for a refund and order what you wanted.

To be returnable, your items must be:

• Within 30 days of purchase for Domestic Orders
• Within 45 days of purchase for International Orders
• In original condition
• Unwashed and Unworn
• In the original packaging with all tags 

What items are not returnable?

• Items that do not meet all the above criteria
• Clearance/ Sale Items
• Sticker Packs
• Bottles/ Shaker Bottles
• Mugs
• Hats and beanies
• Shorts with liners
• Underwear

Please keep in mind:

• Gifts can only be refunded to the original purchaser, not the gift recipient. 
• If you received a promotional/ free item with your order, you must return the promotional/ free item to qualify for a return.
• We do not charge a restocking fee.
• Original shipping charges are non-refundable.
• You are responsible for return shipping charges.
• Please expect delays during/after holidays, sales, and special events.
• International orders will not be refunded for prolonged shipping as a result of Customs processing.  It constantly varies and is unavoidable.

To start a return, use this link 3sbco.ecoreturns.ai. If your return is due to an error we made, we’ll send you a return shipping label. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@3sb.co.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Because our drops are of limited quantity, unique offerings, we may not be able to exchange the exact item you ordered. We will however offer an item of similar quality or a refund, and we’ll send you a return shipping label. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.